Reach them where they actually reply.
Most people will not pick up an unknown number, but almost everyone opens WhatsApp. Reach them there, and hand the conversation to a human the second it needs one.
Reach people who ignore calls
The same audience your agents dial can be worked on WhatsApp instead, so a lead who never answers the phone is not simply lost.
Nobody repeats themselves to your team
When your team steps in, the whole conversation comes with them. The customer never has to explain it twice — which is where most handoffs annoy people.
You know who actually saw it
Sent, delivered and read are different things. Knowing which one you got is what stops you chasing someone who already read you, or ignoring someone who never received it.
Sequenced with voice
A missed call can become a WhatsApp message instead of a second dial, in the same journey.
Template studio
Build, submit and version the approved templates your campaigns send.
Order and booking triggers
Store and calendar events can start a thread without anyone launching a campaign.
Delivery state you can actually act on
Every outbound message carries its own state — queued, sent, delivered, read, failed. That distinction is what lets a workflow branch on whether a person saw the message rather than on whether you sent it.
- Per-message delivery and read state
- Failures classified, not lumped together
- A blocked sender parks the sender, not the lead
A failure is classified, not lumped in — a blocked sender parks the sender, never the lead.
The handoff is the hard part
Automation is easy until a customer asks something it should not answer. The thread moves to a shared inbox with its full history, so a person picks up mid-conversation instead of restarting it.
- Shared inbox with the whole thread
- Take over at any point
- Messaging-window rules respected automatically
The whole thread moves across, so nobody restarts the conversation.
Three steps, then it runs on its own.
Connect your WhatsApp Business number
We handle the Business API connection and template submission with you during onboarding.
Choose the moment
Send on a campaign, or trigger from a workflow — after a missed call, an abandoned cart, or a booking.
Hand off cleanly
When a thread needs a person, it moves to the inbox with the full conversation attached.
The ones people actually ask.
Do we need our own WhatsApp Business account?
Yes — the number and the Business API account are yours. We connect to them and handle template submission with you during onboarding.
Can WhatsApp and voice work on the same lead?
Yes. Workflows sequence both, so a lead who does not answer a call can get a WhatsApp message instead of another dial.
What happens if a customer replies days later?
The thread stays in the inbox with its history. Messaging-window rules are respected automatically, and templates are used where a free-form reply is no longer allowed.
Is this the official Business API?
Yes. It runs on your own WhatsApp Business account rather than an unofficial bridge.
Can we see what was sent to a customer?
Yes — every outbound message and its delivery state is on the contact's timeline.
See it on your funnel.
We will size it against your actual volume and show you the setup on a real call, not a slide.