Your Privacy Rights

• A summary of your data: the personal data we process about you, what we do with it, and who we have shared it with.
• Correction: fix inaccurate or misleading data, complete what is missing, or update what has changed.
• Deletion: erase your data once it is no longer needed for the purpose you agreed to, unless the law requires us to keep it.
• Withdrawal of consent: stop a use you agreed to, such as follow-up calls or marketing, as easily as you gave it. Processing already done stays lawful.
• Nomination: name someone who can exercise these rights for you if you die or become unable to.
• Grievance redressal: complain about how we handled your data and get an answer within the timelines below.

Choose what you need and fill in the details. The form prepares an email to sales@pineyard.ai with a reference number. Prefer to talk? Call us on +91 8982838406.

• We acknowledge your request within twenty-four (24) hours and complete it within thirty (30) days.
• We confirm it is really you, usually by replying to the email address or phone number you used with us. We ask only for what we need to do that, and never for passwords, OTPs or card details.
• If the law requires us to keep some data, for example tax and accounting records, we tell you what we kept and why.
• Withdrawing consent stops that use from then on. If something you withdraw is needed to provide a service, we tell you what changes.

Escalate through these levels. Each one has a fixed response time.

1. Level 1Support desk

   Contact

   sales@pineyard.ai · +91 8982838406 · request form

   For

   Any privacy question, rights request or complaint.

   Acknowledgement

   Within twenty-four (24) hours, with a reference number.

   Resolution

   Complaints within seven (7) days. Rights requests within thirty (30) days.

2. Level 2Grievance Officer

   Contact

   Email harshitpandey0404@gmail.com with the subject “Grievance escalation” and your reference number.

   For

   A complaint not resolved at Level 1 within seven (7) days, or an answer you disagree with.

   Acknowledgement

   Within twenty-four (24) hours.

   Resolution

   Within thirty (30) days of your original complaint.

3. Level 3Data Protection Board of India

   For

   If you are still not satisfied after Levels 1 and 2. The DPDP Act asks you to use our grievance process first.

Designated internal DPDP compliance owner: Harshit

To delete a Pineyard AI account, or data from a connected Meta or WhatsApp Business account, follow our Data Deletion Instructions. For how we use personal data, read our Privacy Policy or its हिंदी सारांश.