Coach on the pattern, not the one call you heard.
Managers can review a handful of calls a week. Score every one against the same rubric and coach on what actually recurs.
Strong rapport and a clear budget — but the call ended without a next step or a decision maker.
Ask who signs off before moving to payment plans — budget was clear by 0:26, and the call still ended without knowing who decides.
Every call, one standard
The same rubric applied to all of them, not just the ones somebody had time for.
Rep against team
See where an individual diverges from the group rather than from an impression.
Criteria ranked by impact
Focus on the criteria that are both missed often and matter to the outcome.
Three steps, then it runs on its own.
Enable Speech Analysis
It is switched on per workspace — ask us and we enable yours.
Upload recordings
The calls your team already records.
Coach
On the criteria that recur, with the reason attached to each one.
The ones people actually ask.
Does this analyse AI calls too?
No — it scores your human reps' recordings.
Do we need to change phone systems?
No, you upload recordings you already have.
Who defines the rubric?
You do. Scorecards carry your criteria and your outcomes.
See it on your funnel.
We will size it against your actual volume and show you the setup on a real call, not a slide.